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  Small teams provide many benefits to both employees and employers. In comparison to larger teams, small teams are shown to have higher levels of productivity and effective communication. However, a vital component to the success of these teams relates to the support and coordination provided by management. Ways to maximise your small team’s efforts can include: Cross-functional communication If your employees understand how the other functions of your business work and how their work will directly impact all aspects of the business, it can provide them with more responsibility. It allows for all staff to work towards a common goal. The key is to provide staff with holistic training and education that fosters greater understanding. Delegate with descriptive job roles Delegation can provide employees with guidance on what needs to be achieved to reach the end goal. It can provide clear direction for staff while employers can oversee budget and timing schedules. It also allows the emplo

  Exit interviews can provide valuable insights for employers wishing to establish why someone would leave their business for another. Whatever the reason for the departing customer, conducting an exit interview with them provides owners with valuable information regarding their overall performance, communication practices, and why a customer would leave for another business. Understanding the above can help improve a business and prevent future customers from leaving. Here are five key questions employers should ask in exit interviews to uncover how the customer views their business and the work delivered: What was your experience like doing business with us? This question gives owners the chance to update sales tactics, improve production workflow, and adjust business practices to be in line with client needs. What did you like about our services? This gives owners an idea of what they’re doing right and what they’re doing wrong. Asking this question also opens up the opportunity of